Return & Refund Policy – Specs Designer Opticals

We aim to provide 100% customer satisfaction.

1. Return Eligibility

Products are eligible for return if:

• Received damaged

• Wrong product delivered

• Manufacturing defect

Return request must be raised within 48 hours of delivery.

2. Non-Returnable Items

• Customized prescription lenses

• Contact lenses (opened boxes)

• Used products

3. Return Process

To initiate return:

📞 Call: 8870739757
📧 Email: specsdesigneroptical@gmail.com

Provide order number and product images for verification.

4. Refund Process

• Refund will be processed after product inspection.

• Refund will be credited within 5–7 working days to original payment method.

5. Replacement Option

Customers may opt for product replacement instead of refund (subject to availability).